Frequently Asked Questions
Everything you need to know about TAI Jewelry shipping, care, and returns.
What materials are used in TAI Jewelry pieces?
Our jewelry is handcrafted using high-quality materials, primarily 14k gold plating over brass, sterling silver, and semi-precious stones. Each product page provides specific material details for that item.
How should I care for my jewelry to ensure it lasts?
To maintain the luster of your jewelry, avoid contact with water, perfumes, lotions, and harsh chemicals. We recommend storing your pieces in a dry place or the provided TAI Jewelry pouch when not in use.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by location but generally range from 10-21 business days. Tracking information is sent via email once your order ships.
What is your return policy?
We offer a 14-day return window for unworn and undamaged items in their original packaging. Please note that for hygiene reasons, earrings are final sale and cannot be returned.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout. Please be aware that international customers are responsible for any customs duties or taxes incurred.
Can I modify or cancel my order after it has been placed?
We aim to process orders as quickly as possible. If you need to make a change, please contact our customer support team within 1 hour of placing your order. Once an order has reached the shipping stage, it can no longer be modified.